Your Orders

Your Orders

Welcome to the “Your Orders” section of Eyio.co.uk, where you can conveniently manage and track your online grocery orders. This feature allows you to stay informed about the status of your orders, view order history, and make necessary adjustments. Below is a guide on how to navigate and utilize the “Your Orders” section.

1. Order History:

• Access your complete order history, including details of each purchase, by clicking on the “Your Orders” tab in your account dashboard.

2. Order Status:

• Track the real-time status of your current orders. Updates on order processing, packaging, and delivery will be visible here.

3. View Order Details:

• Click on individual orders to view comprehensive details such as the list of items, quantities, prices, and delivery information.

4. Repeat Orders:

• Easily reorder your favorite items or previously purchased products with just a few clicks using the “Repeat Order” option.

5. Modify Orders:

• Need to make changes to your order? You can edit certain details like delivery address or add/remove items within a specific time frame. Simply follow the provided instructions.

6. Cancellation:

• If circumstances change, and you need to cancel an order, click on the “Cancel Order” button. Please note that there may be a specific window for cancellations, so act promptly.

7. Delivery Tracking:

• For orders currently in transit, track the delivery status in real-time. A tracking link will be available for you to monitor the progress of your delivery.

8. Digital Invoices:

• Access and download digital invoices for each of your orders directly from the “Your Orders” section for your records.

9. Customer Support:

• If you encounter any issues, have questions, or require assistance related to your orders, our customer support team is ready to help. Contact us via email at support@eyio.co.uk or use the live chat option on our website.

Important Note:

• Please review your order carefully before confirming the purchase to ensure accuracy in items, quantities, and delivery details.

Eyio.co.uk is committed to providing a seamless and user-friendly online shopping experience. We hope that the “Your Orders” section enhances your convenience and ensures that your grocery shopping with us is always a delight. Thank you for choosing Eyio.co.uk!