Delivery Information

At Eyio.co.uk, we strive to provide you with a convenient and reliable delivery service for your online grocery shopping. Below, you’ll find detailed information about our delivery process, including charges, estimated times, and tracking options.

Delivery Areas:

    • Eyio currently delivers to all UK Postcodes including Northern Ireland

    Delivery Charges:

      • Standard Delivery – Starts From £7.79, and incremental based on the weight of your basket. Orders received before noon will be delivered within 2 to 3 working days Monday To Thursdays.
      • Next Working Day Delivery – Starts From £9.99, and incremental based on the weight of your basket. Delivery by the Next Working Day, For Orders Received By 12 Noon, Mondays To Thursdays

      • Free Warehouse Pick Up – We will send you an update once your order is ready for pick up. Orders can be picked up between 10am and 5pm. The order should be collected within 48 hours (24 hours if it contains fresh or frozen items) from the moment pickup notification is received, otherwise your order will be cancelled.

      •  Free delivery for  orders over £100 for all UK Postcodes

      •   FREE  Delivery for orders over £200 for Northern Ireland
         

      Delivery Times:

        •  We offer flexible delivery slots to accommodate your schedule.
        • Delivery times are available for selection during the checkout process.
        • Estimated delivery times may vary based on your location and the time of day you place your order.

        Tracking Your Order:

          • Once your order is confirmed, you will receive a confirmation email with details of your purchase.
          • You can track your order through your Eyio.co.uk account.
          • For real-time updates, we provide a tracking link that allows you to monitor the progress of your delivery.

          Contacting the Delivery Team:

            • Our delivery team is committed to ensuring a smooth and efficient delivery process.
            • If you need to contact the delivery team, please use the tracking link provided or reach out to our customer service team for assistance.

            Receiving Your Order:

              • Ensure someone is available at the delivery address during the selected time slot.
              • Our delivery team will make reasonable attempts to contact you if they encounter any issues during delivery.
              • Please check your order upon delivery, and report any issues to our customer service team within 48 hours.

              Missed Deliveries:

                • Should your order arrive missing or  damaged , please contact us at , and we will immediately try to rectify. Please note though, that we can only offer refunds for items if they arrive damaged, or missing. 

                Delivery Partners:

                  • Eyio.co.uk partners with trusted delivery services to ensure the safe and timely delivery of your groceries.
                  • Our delivery partners adhere to strict hygiene and safety protocols.

                  We appreciate your trust in Eyio.co.uk for your grocery needs. If you have any questions or concerns regarding our delivery process, please don’t hesitate to contact our customer service team. Thank you for choosing Eyio.co.uk!