Customer Service / T&Cs
Customer Service Policy
Welcome to Eyio.co.uk! We’re thrilled to have you as our valued customer. Our commitment is to provide you with a seamless and enjoyable online grocery shopping experience. If you have any questions or concerns, our dedicated customer service team is here to assist you.
Contact Information:
- Email: support@eyio.co.uk
- Phone: [Insert Phone Number]
- Live Chat: Available on our website
Operating Hours:
- Monday to Friday: 9:00 AM – 6:00 PM (GMT)
- Saturday: 10:00 AM – 4:00 PM (GMT)
- Sunday: Closed
Ordering Process:
- Browse our user-friendly website and add products to your cart.
- Proceed to checkout, where you can review your order and provide delivery details.
- Choose your preferred payment method and complete the transaction.
Delivery Information:
- We offer reliable and timely delivery services.
- Delivery charges and estimated delivery times will be displayed at checkout.
- You can track your order through your Eyio.co.uk account.
Returns and Refunds:
- If you receive damaged or incorrect items, please contact us within 48 hours of delivery.
- We may request photos or additional information to process your return or refund.
- Refunds will be issued to the original payment method within 5 business days.
Cancellation Policy:
- Orders can be canceled within 2 hours of placing the order.
- To cancel, contact our customer service team via email, phone, or live chat.
Privacy and Security:
- We prioritize the security of your personal information.
- Review our Privacy Policy for details on how we collect, use, and protect your data.
Terms and Conditions
Acceptance of Terms: By using Eyio.co.uk, you agree to comply with our terms and conditions outlined below.
Product Information:
- Product images are for illustrative purposes only; actual products may vary.
- We strive to provide accurate product information, but errors may occur.
Pricing and Payments:
- Prices are in GBP and inclusive of applicable taxes.
- We accept various payment methods; details are available at checkout.
Promotions and Discounts:
- Promotions and discounts are subject to terms and conditions.
- Eyio.co.uk reserves the right to modify or withdraw promotions at any time.
Intellectual Property:
- All content on Eyio.co.uk is protected by intellectual property laws.
- Users are prohibited from reproducing, distributing, or modifying any content without permission.
Limitation of Liability:
- Eyio.co.uk is not liable for any direct, indirect, or consequential damages arising from the use of our website or services.
Governing Law:
- These terms and conditions are governed by English law.
- Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms:
- Eyio.co.uk reserves the right to update or modify these terms and conditions at any time.
- Users will be notified of any significant changes.
Thank you for choosing Eyio.co.uk for your online grocery needs. We appreciate your trust and look forward to serving you!